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Incident Manager (1)


IT, Systems & Software, Telecom

Deadline: 15th, May 2018

Job Description

Assist in ensuring continuity of best practice in incident management process, executed by IT service delivery staff, required by CUSTOMER.

Driving the efficiency and effectiveness of the incident management process.

Job Details

Incident Manager



Job Position:

Incident  Manager

Reports to:

Service Delivery Manager

Grade Level:

TBD

Supervises:

N/A

SUBJECT AND DESCRIPTION

Job Summary

  • Assist in ensuring continuity of best practice in incident management process, executed by IT service delivery staff, required by CUSTOMER.

 

ROLES AND RESPONSIBILITIES

  • Driving the efficiency and effectiveness of the incident management process
  • Producing management information, including KPIs and reports
  • Monitoring the effectiveness of incident management and making recommendations for improvement
  • Developing and maintaining the incident management system
  • Driving, developing, managing and maintaining the major incident process and associated procedures
  • Reviewing and auditing the process
  • Ensuring that all IT teams follow the incident management process for every incident

EDUCATION AND EXPERIENCE

  • First degree or equivalent in a relevant discipline.
  • Minimum of three (3) years relevant work experience.

 

How to apply

All suitably qualified and interested candidates must apply online via www.jobmart.ug.

Only shortlisted candidates will be contacted.

Deadline: 15th May, 2018

 

Additional Requirements

Employment Type: Full-Time

Place of duty: Kampala
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